Question 1

What is smart charging, and what does it change for my network?

Accepted Answer

Smart charging schedules and shapes how power is drawn across your chargers rather than delivering it all on demand. It keeps you inside your sanctioned load, reduces the demand charges that come with peaks, and keeps the network stable when several vehicles arrive at once.

Question 2

How does the software improve day to day operations?

Accepted Answer

Faults surface the moment they happen and most are remediated remotely, so a technician is dispatched only when one is genuinely needed. Payouts, invoicing and reporting run without manual reconciliation. What is left for your team is the work that actually needs a person.

Question 3

Can it run multiple stations across a network?

Accepted Answer

Yes. The system is built for distributed networks: many stations, many sites, mixed hardware, one console. Role management keeps each team scoped to what concerns them.

Question 4

What does the energy management side do?

Accepted Answer

It manages when and how energy is delivered, balancing demand across the site against grid conditions. That is what keeps charging cost-effective for you and predictable for the distribution company on the other side of the meter.

Question 5

What makes Plugeasy different?

Accepted Answer

Payouts settle on T+3 and split with partners automatically. Faults are diagnosed and repaired by the software before they reach a technician. Invoices are issued for drivers and partners alike. Access is role-scoped. And a driver can start a session with their camera, without installing anything.

Question 6

How does billing and payment work?

Accepted Answer

Every session generates a transaction with its own invoice, issued the moment the session ends. Settlement runs on T+3 and divides revenue on the share you configure. Full transaction records export for accounting by date range, charger or partner.

Question 7

Do you build custom solutions?

Accepted Answer

Yes. The CMS is configurable, and the OCPP APIs are available directly if you would rather build your own front end on top of the backend.

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